This guide is all about adding or removing an email account from a variety of different apps and devices. Jump to the relevant section using the contents below!
Guide Contents
1. Add or Remove an email account on Mac Mail app
2. Add or Remove an email account from Outlook app (Mac/PC)
3. Add or Remove an email account on Outlook for iOS
4. Add or Remove an account from Mail app on iOS
Time to complete: 10-15 minutes.
Ingredients (You will need)
- Your Mac/PC Computer
- Your mobile phone
- Your email address and password details
1.0 Add your Email account to the Mac Mail app.
- On your Mac. Open System Preferences > Internet Accounts.
- Click Google or Microsoft Exchange from the list of mail providers (not sure which your company uses? Just visit mail.yourcompanyname.com (replacing red letters with your company name and you'll either see a Microsoft or Google sign-in page!
- Enter your work email address and click Next.
- Enter your password and click Next. (If this is the first time you're signing in, you may be prompted to set your own password yourself).
- You may then get a pop up opening the browser to confirm signing-in you in to your email account, once authorised you can close this browser.
- Select the services you want to synchronise to the various apps (Mail, Contacts, and Calendars) and click Done.
- Internet Accounts window should reappear > Click the Details button opposite the logo > Change the account description to something descriptive as appropriate (this is how it will be listed in the Mail app sidebar) > Click OK.
- Launch Mail app and your email account should be listed in the sidebar. You may need to expand the Inbox using the arrow if you have more than one mailbox setup.
- Remember, it may take some time for your emails to download from the mail server, so be patient.
1.10 - Removing your email account from your Mac.
1.11 - On your Mac, choose Apple icon > System Preferences
1.12 - Then click Internet Accounts
1.13 - Click once on the account you wish to remove
1.14 - Click the minus button located in the bottom left of the pane to remove this account
2.0 - Add or Remove an email account from Outlook app (Mac or PC)
2.1 - On your computer. Open the Outlook app.
2.2 - Enter your work email address > click Continue
2.3 - Enter your password and Continue If you're prompted to select provider, choose Google or Office 365.
(If you're not sure which, visit mail.yourcompanyname.com and see if you're presented with a Google or Microsoft sign-in screen)
2.4 - Once you've entered your password, you may be prompted enter a code sent to your work mobile to verify your identity. If it's the first time you're accessing the account, you'll also then set your own password.
2.5 - Follow the instructions to complete adding your account to Outlook.
2.6 - Depending on the size of your mailbox, it may take some time to fully download all your emails, so please be patient.
2.8 - Remove an account for Mac users
2.9 - Open Outlook for Mac.
2.10 - Select Tools > Accounts.
2.11 - On the left-hand side of the window, select the account you want to delete.
2.12 - In the lower left of the Accounts dialog box, click the minus button.
2.13 - Select Delete.
2.14 - Add an email account for PC users
2.15 - On your PC, Open Outlook app.
2.16 - Select File > Add Account.
2.17 - Enter your email address and click Connect.
2.18 - If prompted, enter your password again, then select OK > Finish to start using your email account in Outlook. You may be asked to verify your identity with an SMS code sent to your mobile phone. If it's the first time you're accessing the account, you'll also then set your own password.
2.19 - Depending on the size of your mailbox, it may take some time to fully download all your emails, so please be patient.
2.20 - Remove an email account for PC users
2.21 - Open Outlook. Go to the File > Info.
2.22 - Select the Account settings drop-down menu and choose Account Settings
2.23 - Choose the email account you want to remove.
2.24 - Select Remove.
2.25 - Confirm that you want to delete it by selecting Yes.
3.0 - Add or Remove an email account on Outlook for iOS
3.1 - Open the Outlook app for iPhone.
3.2 - If this is the first account you're adding, then enter your work email address and tap Add Account if you want to add another account to the app, jump to step 1.6
3.3 - Next choose the provider, which will be either Google or Office 365 (If you're not sure which, visit mail.yourcompanyname.com and see if you're presented with a Google or Microsoft sign-in screen. Microsoft = Office 365)
3.4 - The app will then launch into a sign-in window. Enter your details once again, and you'll be likely prompted to verify your identity with an SMS code sent to your mobile phone.
3.5 - Follow the on-screen instructions to complete the set up. You'll be asked if you want to add another account, if so, do!
3.6 - To add another account to the app, tap the Settings cog icon bottom left.
3.7 - Tap Add Account and follow the steps once again.
3.8 - Remove an email account from Outlook for iOS
There is no option to sign out of Outlook for the iPhone app. The only option is to delete the account from the app. Here's how....
3.9 - Open the Outlook app for iPhone.
3.10 - On the top left of the app, tap the app menu icon (the first letter of your name). The apps menu will be displayed.
3.11 - On the bottom of the displayed menu options, tap Settings (looks like a gear).
3.12 - Then, on the Email Accounts section of the Settings screen, tap on the email account you want to sign out from.
3.13 - The Outlook account details screen will open.
Finally, to sign out of Outlook from Android App, scroll down to the bottom of the Account info screen and tap DELETE ACCOUNT.
3.14 - You will receive a pop-up message asking you to confirm that you want to delete the account.
3.15 - To remove the account from the Outlook app, at the pop-out screen, tap Delete.
3.16 - From Settings, you can then tap Add Account should you wish to add a new mailbox.
4.0 - Add or Remove an account from iPhone (iOS 14 and later)
4.1 - On your iPhone, tap Settings
4.2 - Then tap Mail > then tap Accounts
4.3 - Tap Add New Account
4.4 - Tap Add Account, then select the relevant mail provider. Choose Microsoft Exchange or Google as appropriate. If you're not sure which one to choose, in a web browser visit mail.yourcompanyname.com and you'll either see a Microsoft sign-in window or a Google sign-in window, so this will tell you which option is right for you.
4.5 - Enter your email address and password. You may also be asked to verify your identity with an SMS code sent to your phone. Enter the 6-digit code to continue.
4.6 - Tap Next and wait for Mail to verify your account.
4.7 - Choose the information you'd like to sync from your email account, like Contacts or Calendars.
4.8 - Tap Save.
4.9 - Remove an email account from iPhone running iOS 14 and later
4.10 - On your iPhone, tap Settings then Mail > then tap Accounts > tap the account you wish to remove, then tap Delete Account
4.11 - Add an email account to iPhone (running iOS 13.7 and earlier)
4.12 - On your iPhone tap Settings > Passwords & Accounts.
4.13 - Tap Add Account, then select the relevant mail provider. Choose Microsoft Exchange or Google as appropriate. If you're not sure, in a web browser, visit mail.yourcompanyname.com and you'll either see a Microsoft sign-in window or a Google sign-in window, so this will tell you which option is right for you!
4.14 - Enter your email address and password. You may also be asked to verify your identity with an SMS code sent to your phone. Enter the 6-digit code to continue.
4.15 - Tap Next and wait for Mail to verify your account.
4.16 - Choose the information you'd like to sync from your email account, like Contacts or Calendars.
4.17 - Tap Save.
4.18 - Remove an email account from iPhone running iOS 13.7 and earlier
4.19 - On your iPhone, tap Settings then Passwords & Accounts > tap the account you wish to remove, then tap Delete Account