From time to time our support agents may ask you to send us a System Report from your Mac. This provides us with detailed information about your computer, such as installed software versions, hardware configuration and battery health.
To generate a report please follow these steps...
1. Click Apple menu > About This Mac > More Info > Click the System Report button > System Information app will launch
2. From the menubar click File > Save As > Name the report file like this 'first name - last name - company name'
3. Save to your Desktop.
4. Attach the report to an email to us!