If you can't remember your work email password, you'll need to reset. You can do this yourself following the steps below!
1. Reset your Google Workspace password
2. Update your Account Recovery information
Cooking time: 5 mins
Ingredients
- Your work computer
- Your work mobile phone (or personal if relevant
1. Reset your Google Workspace password
1. On your computer, open a web browser and visit mail.yourcompanyname.com (eg. mail.bobsburgers.com)
2. Enter your email address and then click Next. Then click Forgot Password.
3. You'll be prompted to enter the last password you remember having with this account. Give it a try! Click Next.
4. Next you'll be sent an SMS code to your mobile phone number to verify your identity. So have your phone handy!
5. Enter the 6-digit code sent to your mobile phone. Click Next
7. You'll then be prompted to set your new password, confirm it and Save Password.
8. You'll then be shown another screen which shows you information about your account's security. Click Continue to complete!
It's important to note, that once you change a password. Your apps and devices may require you to re-enter the new password before they will work properly!
Likewise, any email account that is shared with anyone else, will kick that person out of the account too!
2. Update your Account Recovery information
To be able to reset your own password, you need to have entered Account Recovery information. This means an alternative email address and mobile phone number, which Google will use to verify your identity and let you back in. To set this information in your account follow the steps below.
1. In a web browser, visit mail.yourcompanyname.com (eg. replace the bold letters with your actual company name)
2. Sign-in to your account. If not prompted directly to enter this recovery information upon sign-ing in. Please click your avatar icon (top-right circle button).
3. Then click Manage Your Google Account > Then click Security from the sidebar menu
4. Scroll to where it says "Ways we can verify it's you" and then enter both pieces of information (phone and email) see below.